Posted by: chasker | April 9, 2009

We all need to be good samaritans in this economy

Our sales and marketing operations teams recently undertook a secret shopper experiment to find out what our customer service responsiveness was like. The results were mixed and that’s a bit of a head scratcher, because we should always strive for the best customer service. However, in this economy we should all be striving even harder.
Even if it’s not your responsibility go the extra mile, help someone out, get them an answer quickly, apply the personal touch, follow up afterwards to see if there is anything else you can do, provide them with the service you would want for yourself. By increasing the level of service you provide you may not sell more in the short term, but those customers and prospects you helped out will spread the word and they’ll remember it, and when they are ready to buy, they’ll buy from your company.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Categories

%d bloggers like this: